Frequently asked questions

How do I place an order?

Browse our catalog, add items to your cart, and complete checkout with your delivery details. Our team will confirm your order by phone or email.

Do you deliver outside Nairobi?

Yes. We deliver across Kenya. Delivery times and costs depend on your location and order size — contact us for a quote.

Can I request a product quote?

Yes. Use the contact page or click "Request quote" on products marked as quote-only. We respond within one business day.

Are your products certified?

We adhere to ISO quality standards and Good Distribution Practice (GDP) for pharmaceutical products. Certificates are available on request.

What payment methods do you accept?

We currently confirm orders first and arrange payment terms with hospitals, pharmacies, and clinics. Online payments are coming soon.

How can I track my order?

Use the Order tracking page with your order number and email address provided at checkout.

Do you supply cold-chain products?

Yes, for applicable products. Cold-chain items are marked in the catalog and require special handling — ask our team for details.

Who can I contact for support?

Call us or email using the details on our Contact page. Our team is available during business hours listed on the homepage.